Privacy Policy for Emirates Knowledge Consulting

This privacy policy explains how Emirates Knowledge Consulting, located at Building 12, Sheikh Zayed Road, Business Bay, Dubai, Dubai, 50001, UAE, collects, uses, and protects your personal information when you use our site or online platform. We are committed to protecting your privacy and handling your data transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Information We Collect

We may collect personal information directly from you when you interact with our site or services. This information may include, but is not limited to:

• Identification and contact details such as name, title, organisation, address, and potentially professional contact information related to your work.
• Information you provide when you request information about our services, register for events, subscribe to newsletters, participate in surveys, or engage in other activities on our platform.
• Information related to your professional interests or requirements concerning educational consulting, technology services, or specific areas like curriculum development, accreditation, or EdTech.
• Payment information if you engage in services requiring financial transactions.
• Information you provide when you apply for employment with us.

We may also collect certain information automatically as you navigate through our site. This may include:

• Details of your visits to our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the site.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• Information collected through cookies and similar tracking technologies, as described below.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract. This includes providing our consulting and technology services.
• Legal obligation: Where processing is necessary for compliance with a legal obligation that we are subject to.
• Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interests may include operating our business, providing and improving our services, communicating with you, and ensuring the security of our operations.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services and online platform.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you newsletters, updates, and information about our services that may be of interest to you, where you have requested or consented to receive such communications, or where we have a legitimate interest to do so.
• To personalise your experience on our site.
• To understand how our site and services are used and to improve them.
• To process transactions and manage our business relationship with you.
• To comply with legal obligations and protect our legal rights.
• For internal purposes such as auditing, data analysis, and research to enhance our services.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers and business partners who perform services on our behalf (such as hosting, data analysis, IT services, and email delivery) or assist us in providing our services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Professional advisors such as lawyers, auditors, and insurers.
• Third parties in connection with a merger, acquisition, or sale of assets, provided the receiving party agrees to protect your personal information in a manner consistent with this policy.
• Law enforcement or other government authorities if required by law or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us in writing at the physical address provided in this policy. We may require you to provide proof of identity before we can respond to your request.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission of personal information is at your own risk.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your experience. Cookies are small text files placed on your device that collect standard internet log information and visitor behaviour information. We use this information to improve your access to our site and identify repeat visitors, as well as to compile statistical reports on website activity. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

International Data Transfers

As a global business, your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our site or providing us with information, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country. Where we transfer your personal data to countries outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as relying on adequacy decisions or using standard contractual clauses approved by the European Commission.

Links to Other Websites

Our site may contain links to other websites. This privacy policy applies only to our online platform, so if you click on a link to another website, you should read their privacy policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us in writing at:

Emirates Knowledge Consulting
Building 12, Sheikh Zayed Road,
Business Bay,
Dubai, Dubai,
50001, UAE